Reporting Issues
How to Report
If you encounter a problem on Simulated Concepts -- whether it involves another user, a technical issue, or a safety concern -- we want to hear about it. Reporting is straightforward:
- Log in to your account
- Navigate to your Profile settings
- Select Report an Issue
- Choose the category that best describes your concern
- Provide as much detail as possible, including dates, usernames, and descriptions of what occurred
- Submit your report -- you will receive a confirmation that it has been received
What to Report
Safety Concerns
- Inappropriate language or behavior from another user
- Harassment, bullying, or threats
- A user attempting to collect personal information from a child
- Any interaction that makes you or your child feel uncomfortable or unsafe
Policy Violations
- Users violating our Community Guidelines
- Cheating or exploiting game mechanics
- Impersonating another user or staff member
- Spam or disruptive behavior in chat
Technical Issues
- Games not loading or crashing during play
- Connection problems or lag during multiplayer sessions
- Display or rendering errors
- Account access problems (unable to log in, password reset not working)
Billing Issues
- Unexpected charges on your subscription
- Problems upgrading or downgrading your membership
- Cancellation requests not being processed
- Questions about refund eligibility
What Happens After You Report
Every report submitted through our system is reviewed by a member of our team. Here is what to expect:
- You will receive a confirmation when your report is submitted
- Our team reviews reports in the order they are received, typically within 24 to 48 hours
- Safety-related reports involving children are prioritized and reviewed as quickly as possible
- You may be contacted for additional information if needed
- You will be notified of the outcome once the review is complete
- All reports are handled confidentially
Emergency Situations
If you believe a child is in immediate danger or a situation involves a credible threat of harm, do not rely solely on our reporting system. Contact your local law enforcement or emergency services immediately.
After contacting authorities, please also submit a report through our platform so our team can take appropriate action on our end.
For Parents
If your child reports something concerning to you about their experience on the platform, we encourage you to:
- Review your child's recent activity and chat history through Parental Controls
- Submit a report on your child's behalf with as much detail as they can provide
- Adjust your child's communication and access settings if needed
We take every report involving a child account seriously and prioritize these cases in our review process.
Contact Information
If you are unable to submit a report through the platform or need immediate assistance, you can reach us at:
- Email: support@simulatedconcepts.com
For general questions, visit our Help Center.