Contact Us

Get in Touch

We are here to help. Whether you have a question about your account, need technical support, or want to learn more about Simulated Concepts, you can reach us using the options below.

General Inquiries

For questions about the platform, your account, membership plans, or anything else:

Technical Support

If you are experiencing a technical problem with the site or a game:

When reporting a technical issue, please include your browser name and version, a description of the problem, and any error messages you see. This helps us resolve your issue faster.

Safety and Abuse Reports

To report a safety concern, policy violation, or inappropriate behavior, please use our Reporting Issues page for the fastest response. Safety reports involving children are given the highest priority.

You can also reach our safety team directly:

Billing and Subscriptions

For questions about charges, cancellations, refunds, or your subscription plan:

Business and Partnerships

For inquiries about institutional subscriptions, school or university programs, or partnership opportunities:

Response Times

We aim to respond to all inquiries within 1 to 2 business days. Safety-related reports are prioritized and reviewed as quickly as possible.

Before You Contact Us

You may find the answer to your question in one of these resources: